Your scheduled day is always yours. There may occasionally be a small shift in start time but your day will never change. You will receive an automatic text reminder 4 days before and again 2 days before your clean.

Please do not reply to automated reminders — they will not reach Dana. Call or text 608-633-7209 directly for any changes.

In the event of an emergency, illness, severe weather, or other unforeseen circumstance you will be notified as soon as possible and rescheduled at no charge at the earliest availability.

Payment is due at the start of each service. We accept credit and debit card via Stripe, cash, and check. Venmo is not accepted.

If payment does not go through Dana will attempt to contact you for up to 30 minutes exhausting all methods. If payment cannot be collected the service will not be completed and a $50 non-payment fee will be charged.

If you need to cancel or reschedule please contact Dana as soon as possible. Cancellations with less than 24 hours notice may be subject to a $50 late cancellation fee.

If Dana cancels due to illness or an emergency there will be no charge and your clean will be rescheduled at the earliest availability.

Please ensure Dana has a reliable way to access your home. If access cannot be obtained after 30 minutes of attempted contact a $50 lockout fee will be charged. Three or more lockouts may result in removal from the schedule.

All keys, access codes, and entry information are kept strictly confidential and never shared with any unauthorized person. Access information is used solely for performing your scheduled clean.

Bubble & Brew provides all professional grade cleaning supplies and equipment. You do not need to supply anything.

If you have any product preferences, sensitivities, or surfaces to avoid please let Dana know before your first clean and she will do her best to accommodate.

🐾 Pets

Aggressive or reactive pets must be crated or removed before Dana arrives. If pets are not secured service will be refused and full payment is still due. Clients are fully liable for any injuries caused by their pets.

🔒 Firearms & Weapons

All firearms and weapons must be locked and secured before Dana arrives. Dana will not move, handle, or clean around any firearms. If unsecured firearms are discovered service stops immediately, full payment is due, and the client will be permanently banned.

Bubble & Brew reserves the right to refuse service if the environment is unsafe or unsanitary beyond reasonable scope. Full payment is still due if service is refused upon arrival.

Not included in any service

🪑 Moving furniture over 50 lbs  ·  ⚠️ Hazardous materials  ·  🍽️ Dishes or laundry (unless add-on)  ·  🔧 Repairs or maintenance  ·  🪟 Exterior windows

Cluttered or fragile surfaces

If a surface is heavily cluttered or contains fragile items we will do our best to clean around them. We will not handle items where there is a risk of damage.

Satisfaction Guarantee

If you are ever unhappy with any part of your clean notify Dana within 24 hours. Dana will return within 48 hours to make it right at no charge. Applies to items within the agreed scope of service.

Damage & Liability

Bubble & Brew carries general liability insurance. Any damage believed to be caused during a clean should be reported within 24 hours. Please note any pre-existing damage or fragile areas before your first clean.

Bubble & Brew reserves the right to adjust pricing periodically to reflect rising costs and business growth. All clients will receive a minimum of 30 days written notice before any price change takes effect.

Continued scheduling after the effective date constitutes acceptance of the updated pricing.

If a recurring clean is skipped or significantly delayed the home may require additional time at the next visit. In these cases a one time reset fee may be applied to account for the extra work needed.

Dana will always communicate any additional charges before beginning the clean.

Staff & Subcontracting

As Bubble & Brew grows, trained and vetted team members may occasionally perform your clean. All staff are held to the same standards of quality and professionalism. You will always be notified in advance if a different team member will be servicing your home.

Photo Policy

Photos may be taken to document damage or areas of concern for your records. We will never photograph your home for marketing or social media without your explicit written consent.

Before leaving your home Dana completes a full safety check to make sure everything is secure and as it should be.